Session Stuck on Black Screen/Signing Out
If Session is stuck on "Signing Out"
- Close the Window
- wait about 10 minutes,
- Try to login again
- If they keep trying to log out and back in with this message it will just make it get stuck longer
If Session is stuck on a black screen
- Review Azure for users session, see link below
- RDP into server user is on
- Open Task Manager>Details Tab
- Right Click "Explorer.exe" tied to their username>analyze wait chain
- There should be an svchost.exe listed under Explorer.exe if they are still stuck, kill this process
- Should load user into Session after this