The OneDrive app is typically installed on all Windows 10 machines.  You will need to sign into it with your email address before you can start using it. To sign in to the OneDrive Windows 10 app, open your start menu and find "OneDrive". Sign in with your Romanoff email address and choose "Work or School account". After you choose Work or school, OneDrive will prompt for your password.  You will need to do your two-factor authentication to sign in.  Next choose where OneDrive will sync files.  The default location listed here is fine.  Click Next. Next you can choose to sync local locations(files stored on your computer) to Cloud.  This is up to you but I recommend checking these locations OFF to avoid confusion.  Then click skip.  Next you will get a brief tour and explanation of OneDrive. At the end of the tour, click the Open my OneDrive folder button.  It will take you to the OneDrive syncing folder in your file browser.  As you can see from my file browser, the folder icons listed under "OneDrive - Romanoff Group" are my "drives".  These locations are locked down by security group.  Only users invited to the drive will have access to it.

In order to connect to internal Romanoff network resources such as desktops, printers, network drives, applications etc. from outside the office, you need an active VPN (Virtual Private Network) connection.  Before you start you will need three things: Access to your email Your VPN login Your computer name 1. Open the blue NX (Sonicwall Netextender) icon on your desktop.  This is your VPN client. 2. Use your VPN login at the login screen (this is separate from your normal Windows login). 3. Once you click connect, you will be prompted for a one time passcode that was sent to your email from FWAuth@romanoffgroup.cc.. Take the code from your email and paste or type it into the box to verify your identity. When VPN is successfully connected, you will see a screen showing your connection info. 4. Now that your VPN is connected, you can use the Remote Desktop Connection icon to remote into your computer. 5. At the Remote Desktop Connection screen, specify your computer name and click connect. 6. Finally use your normal Windows login to connect to your desktop.

Delegate Access means you have permission to view another user's mailbox as yourself.  This is useful to view a termed user's entire mailbox without needing to login as the user.  Delegate access can be granted by the user themselves or by a 365 admin.   Once you have been granted delegate access to a mailbox, login to Office.com as yourself, then pull up the Outlook web app on the left. From the Outlook web app, click your initials (or profile picture) in the upper right hand corner, then choose Open Another Mailbox.  Start typing the name or email address of the user you'd like to open. **You cannot open a user's mailbox unless you have been granted delegate access.

Ricoh Smart Integration (or RSI) is a service that allows us to scan directly to cloud services such as OneDrive.  Before you can use the Scan to OneDrive function on the Ricoh copier, you will need to register.   For more information on registration, see the article below: Register for RSI to Scan to OneDrive Once you have registered and created your PIN, click the Scan to OneDrive shortcut on the home screen. Enter your PIN. Your PIN will log you into your OneDrive account. On this screen you can select Folder to choose exactly where the scan goes. Choose your scan destination and hit start.  You will be presented with a scan preview.  If the preview looks OK, hit send to finish the scan. Using your own PIN will send scans straight to your personal OneDrive folder, located here:

“I don’t know my email password” Every Romanoff employee with a company email is required to register a verification phone number and security questions.   If you forget your password, you can use Self Service Password Reset (SSPR) from Office.com. To begin the SSPR process, open a browser from any device and navigate to Office.com and go to Sign In. Go to Sign-In Options at the bottom.     Choose Work or School Account. Fill out your Romanoff email address and captcha.   You will need to provide two forms of identification: a One Time Passcode sent to your registered phone number and answers to security questions.   After you verify your phone number and security questions, you can choose a new password.   We are using Microsoft’s banned password list, so please choose something secure.

All of our company owned Apple iPad's come with cell data and personal hotspot capability.  A personal hotspot lets you share the cellular data connection of your iPad when you don't have access to a wifi network.  You can connect to the hotspot from any device with wireless capabilities such as laptops.  Please keep in mind that we as a company have a shared data use limit.  Your data usage is monitored and if you go over the limit, you and your manager will receive a notification.  First you'll need to activate the hotspot on the iPad.  Go to settings app > personal hotspot > check ON "allow others to join".  You can also set the hotspot password on this screen.  Once you check on allow others to join, look for the iPad in your list of available wireless networks.   After you see "connected" next to the wireless network name, you are free to browse the internet normally.  For info on accessing network drives outside of the office, click here.

A single file type can be opened by multiple applications.  For example, PDFs can be opened by Adobe Reader, Microsoft Edge and Google Chrome just to name a few. The application that opens automatically when you double click a file is called your "default application". To change your default application, type "default app" in the "type here to search box" > open "choose a default app for each type of file" from the suggestions > scroll to the file type you'd like to change > click the current application to display a list of suggestions and choose.  You can also open a file with a different application by right clicking the file > open with > choose from list of suggestions. 

You can easily edit your phone number used for multi-factor authentication by going to mysignins.microsoft.com and opening the "Security Info" tab.   This is helpful if you do not have access to your phone and need to switch your phone number temporarily.  TIP:  It is highly recommended to navigate to this page using Microsoft Edge.

If you have multiple audio outputs connected to your computer (external speakers, speakers in monitor, speakers on webcam, headphones etc), Windows will choose the best output device for you.  Unfortunately that means that your sound might not come from the correct device.  Such as if you had headphones plugged in, but sound is coming from the laptop.  A quick double check BEFORE a Teams call or important meeting can save you a lot of frustration.  To change your default playback device follow below: Right click the volume icon on your taskbar. Click "Open sound settings". Click the dropdown menu under "choose your output device" to see your available options.   Once you choose your preferred device, you can drag the volume slider under "master volume" and release to hear a test sound.  Verify the ding sound is coming from the correct device.  More info: How to Confirm Your Playback Devices from Teams

Teams will automatically set your default mic, camera and speakers based on your Windows settings.  If you have multiple input / output devices (eyeball camera with laptop, clip on monitor camera with laptop, headphones with laptop etc), you may want to confirm your default devices are connected and set correctly BEFORE your meeting.  To confirm your playback devices in Teams, follow below: Open the Teams Window > click the three dots next to your initials or profile picture at the top right hand corner of the Window. Click Settings Go to the "Devices" option on the left > confirm you see settings under Speaker, Microphone, and scroll down a bit to see Camera (you will see yourself).  You can also make a test call from this screen to verify all your devices are functioning properly.